that CDI has On-Shore NOC Services?
You have a business to run. Let us handle the technical stuff so you can focus on your IT goals and objectives.
Our Managed Cloud Services offerings are created to support all of your organization’s IT needs. Our Network Operations Center helps you to resolve issues before they impact business operations and your bottom line.
Monitor: Leverage our 24x7x365 Network Operations Center to ensure proper monitoring and alerting of your IT environment.
Manage: Allow us to become an extension of your IT team and help with the day-to-day management of your on and off premise assets.
Schedule a meeting with our team of Managed Services experts!
Click here to schedule an appointment via email or fill out the form below.
Basic Monitoring
- 24x7x365 automated active monitoring
- SNMP, WMI, and external service monitoring of hardware and software components
- Public cloud device and service monitoring such as Azure, AWS EC2, AWS S3, etc.
- Scheduled standard downtime schedules for alert suppression
- 3-Tier automated escalations paths (Critical, Error, Warning)
- Default “best practices” threshold management
Advanced Monitoring
All Basic Monitoring features, plus:- Intelligent alert escalations via 24x7x365 NOC Analysts
- Customized alert escalation paths with: Time of day / day of week variance, Multiple technology and business based escalations, Email, SMS, and voice based escalations
- Summary reporting of lower level alerts to reduce the "noise"
- Baseline "normal" period and customized threshold management
- Synthetic Web Based Transaction Monitoring
- Customizable standard downtime schedules for alert suppression
- Historical trending
Management
All Advanced Monitoring features, plus:- CDI will become an extension of your IT engineering staff
- Escalation point for all non-application based alerts
- Incident triage with technology vendors and your internal teams
- Incident diagnosis and resolution
- Service request fulfillment (add, change, remove, etc.)
- ITIL backed change management procedures
- Change documentation and ticket tracking for audit trail
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