ServiceNow® Relationships: Optimizing your CMDB for Accuracy and Visualization

A whitepaper developed from
Computer Design & Integration LLC and Tier44 Technologies.

ServiceNow provides a hosted service management environment for a variety of business cases within organizations and a large set of predefined services, including change management, configuration management (CMDB), workflow and incident management. The whitepaper is the first in a series that will explore the optimal relationship structures and uses of relationships in the ServiceNow CMDB across multiple dimensions.